Multichoice DSTV are thefts who *****s from ordinary citizens.

Multichoice DSTV is a theft, and their agents are so ***********. including their reporting line manager or team lead. On the 19 January I've contacted their call center and decreased my package from R450,00 to R129.00 I was surprised on the 23 January 2023 a debit order of R450.00 was debited out of my account, even after the package was decreased. I contacted them on the 22 January and requested for refund, an agent advised me their turnaround time will be 24 to 48 hours. I waited for their feedback to date nothing. I Phone them again on the 29 January another useless agent advised that they need a proof of payment and their turnarounf time will be 3 working days. How could they want a proof of payment when I've debited my account, I did not do a manual payment it was a debit order. I demanded to speak with the manager. A useless and *********** person advise that they will escalate because their account department does nork work on Saturdays. I'm still waiting for my refund up until now. Multichoice dstv you're a theft and your customer services is pathetic hence you're losing so many customers. In this difficult economic times you have the nerve to ***** from ordinary citizens. Your name is disgusting, ****py service you don't even deserve a rating it should be minus 100 sies.