Multichoice / DSTV accounts

<p>I have an ongoing battle with Multichoice. It seems they just do not know what amount to give you when you request your account. Everytime I get three to four conflicting amounts in a period of one day. This is totally unacceptable for such a huge company that cannot deliver the basic information. And it happens more than I can remember.</p> <p> </p> <p>It seems it confuses them totally if an account is not paid via debit order.</p> <p> </p> <p>Example:</p> <p> </p> <p>Two years ago it took them weeks to sort my account out. I just had to pay what they said even if I disagrred witht he amount. A few months after went well then</p> <p> </p> <p>End of last month I received an sms to pay an amount of approx R240 that was outstanding. I went and pay it via EFT, soon after payment the same day another different amount is sent owing via sms and disconnected the service When I phoned in the woman at the other side of the phone gives a total different amount. I pay her amount to get reconnected telling me I pay in advance for viewing. A few days into the new month they switch me off yesterday (I paid for a full month) and send a sms to pay R1619. 59 to get reconnected yestersday.. I went and paid the precise amount and got connected yesterday afternoon. Today I get a email. Thank you for payment but you still owe R407. WTH</p> <p> </p> <p>It seems the one hand really do not know what the other hand is doing at Multichoice DSTV billing department.</p> <p> </p> <p>This is really like i said totally unacceptable.</p> <p> </p> <p>Another grieviance I have with them is they billed my account with insurance for years on a inactive system and I got a email it was stopped but no where are the confirming about the correction of the insurance premiums that also have to be reversed and credited.</p> <p> </p> <p>They have the monopoly in South Africa and that is why we get this type of service. I trust you will be able to assist in this matter, </p> <p> </p> <p>They do not correct their incorrect billings aswell. </p> <p> </p> <p>Account ********** 3</p> <p>Ilse Edwards</p>