Multichoice dstv abuse customers

I am writing to lodge a complaint about the DSTV official Ayanda on the 4th April 2023 at 11:59 am who failed to assist me with my problem about my DSTV. I had requested her to bring her supervisor or manager, but she put me on hold for more than 20 minutes and never came back. I do have screen shots of the call and a telephone recording waiting patiently for her to bring her supervisor, but I ended up terminating the call.

I did not do anything wrong or say anything disrespectful to her. I just wanted her to offer me services as a client. Asking her to involve her supervisor was not undermining her, but it was the only option for me to get help as she seemed confused about how to assist me.

I am requesting your immediate attention to investigate this matter as I do have evidence of my complaint. I would like to receive feedback on the outcome of the investigation and the corrective measures that the company will take to prevent such incidents from happening in the future. It is frustrating to be disrespected by the company’s that we support with our money especially dstv as we don’t have a choice but to use their services as they are only service provider who sells this type of services but something must be done.how can you put someone on hold for 20 mins just because I requested to speak to the manager or supervisor? National consumer commission and icasa must be involved in dealing with this issues .Hellopeter please help.