Multichoice Dstv

My mothers decoder was put under ***** and investigation without any explanation and I had to pay R575 to Dstv but now was told to wait for a call so that I will be able to get her reconnected nothing has happened yet. When I call their department they don’t answer you wait for 30minutes and more no agent to pick up. My mother is not well and she needs to watch but Dstv multi choice is not calling or getting back to me about anything where as I have paid