MULTICHOICE DSTV A DISASTER

<p>In December 2016 Multichoice advertised a special of a monthly subscription for R999 with a 2 year price lock, which included the latest PVR decoder and other bells and whistles. I also received an sms from them stating that the whole contract could be done telephonically, if you rep**** "YES" to the sms.</p> <p>I did and they called back, and approximately 30mins later I was told that the contract has been approved and I would receive my decoder (via a courier company) within 2-3 days. Today is the 27th of January 2017 and I am still waiting!!</p> <p>I live on a plot and have 2 gates. One to get into the property and the other to where I actually live. I told the sales rep that when the courrier company arrives at the top gate, they must give me a call, for me to open the gate.</p> <p>About 4-5 days after the "signing" of the contract, and still not having received the unit I called DSTV Multichoice to enquire as to what's happening. I was told that the courrier company HAD arrived at my plot/address, but that "nobody was home". I told them that no one had called me. I called the courrier company and was told that the decoder had been sent back to Multichoice.</p> <p>On the 5th of January 2017 I wrote a mail to Multichoice, as I had still not received the unit (even though I received an sms saying that the unit has now been "loaded"). I received an automated reply that someone will contact me within 24-48 hrs.</p> <p>On the 8th of January 2017 I wrote another mail, as no one had contacted me and received another automated mail saying that someone will contact me within 24-48hrs.</p> <p>I'm still waiting!!</p> <p>To top everything off, on the 21st of January 2017,</p> <p><span style="text-decoration: underline;"><strong> a stop order of R1387.71 went off my account for Mulichoice!!</strong> </span></p> <p>AND I STILL DON'T HAVE THE UNIT!!!</p> <p>I called the bank and had the stop order reversed. Now I'm waiting for Multchoice to call ME and ask why I haven't paid my subscription! Although today is the 26th (almost 1 week later), and no one at/from Multichoice seems to have realised that this payment has been reversed!</p> <p>I stopped at Makro yesterday, and went to the DSTV booth to seek advise. I was told that the only thing I can do is to drive to their HQ in Randburg (and I stay in Montana, Pretoria) and report the matter. The attendant at the booth told me that he could not even write an email, or report this matter to anyone, as all HE can do is subcribe people.</p> <p>The telephone numbers to Multichoice are of the sharecall variety, which if you are calling from a cell phone = to about R3-R4 per minit. OUCH!</p> <p>So i guess so much dor DSTV and its time to look at NETFLIX or other options, as Multichoice seems to have too many clients and couldn't care less about new ones.</p> <p>Rob </p>