Multichoice (DSTV)

In 2020, my DSTV decoder malfunctioned, leading to the cancellation of my subscription. Despite numerous attempts to cancel the insurance for the decoders since then, I have encountered a complete lack of responsiveness from Multichoice. It is disheartening to see that my requests for cancellation have been blatantly ignored, leaving me in a situation where I am still unable to resolve this matter.

To add to my dismay, I recently experienced a nightmarish situation with the registration process for the Rugby World Cup, I registered for DSTV Stream, only to discover that Multichoice mistakenly re-activated my DSTV premium account without my consent. Not only was I paying the full amount for a service I did not wish to have, but my account was also debited for Showmax and Insurance without any authorization on my part - all separate payments.

The process of rectifying this error proved to be an uphill battle. Multichoice refused to acknowledge their mistake, and despite my repeated requests for a refund, they have failed to provide any resolution. The unauthorized debit orders for Showmax eventually ceased, but to my dismay, Multichoice continues to debit my account for insurance, further exacerbating my frustration and financial inconvenience.