Multichoice dstv

I paid multichoice dstv but they disconnected me because of the error they made on june ( that i was paying for 2 decoder which i never did ). I kept on calling them since july to ask why did they keep on disconnect me every after four days, they said it was a system error, that i was charged daily, every time they connect me they charged me connection fee. I kept on getting a new person to talk to every time i call, they never kept record of my complaints, so i had to start over every time i call them. They promised to call back, that they will fix the error, that they escalated the matter. But non of that has happened. My last call was on 09/09/23, i called them and they kept me on hold for an hour until i run out of airtime and i called back and find a new consultant, i had to explain my complain again to her and she promise to look in to the matter and call me back, but i never receive a call from them until now. M still on dark no tv for my kids.