Multichoice (dstv)
<p>Multichoice is reeping people off I'm totally not certified with the service I'm getting.last month I paid my dstv and it only played for 1 week and I was disconnected, phoned them servaral time they asked me to send a proof of payment and I did,and still is had to phone and waste my airtime to follow up with them, and guess what the same thing is happening again this month paid on the 4th and I'm still gettingthe same thing, now I have to waste another airtime phoning them without any help Dstv </p>
Helpful (0)
Replies (10)0
Replies (10)
DStv (MultiChoice)'s replyOfficial
08 Jul 2017, 12:02Dear Duduzile Nkosi
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv : Hello Peter team
Best regards,
DStv (MultiChoice)'s reply08 Jul 2017, 12:02
Official
Dear Duduzile Nkosi
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv : Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
10 Jul 2017, 09:57Dear Duduzile
Thank you for bringing the matter to our attention.
As discussed, the payment done on the 6th June 2017 of R365 was not paid to Multichoice (DStv), it was paid to Uthukela Water. For that reason, we are unable to trace the payment and allocate it to your account.
You need to go back where the payment was done to have the payment reversed.
Please pay now R243.31 to update the account until the 31st July 2017.
Let us know if there is anything else that we can assist you with in future and thank you for your continuous support.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply10 Jul 2017, 09:57
Official
Dear Duduzile
Thank you for bringing the matter to our attention.
As discussed, the payment done on the 6th June 2017 of R365 was not paid to Multichoice (DStv), it was paid to Uthukela Water. For that reason, we are unable to trace the payment and allocate it to your account.
You need to go back where the payment was done to have the payment reversed.
Please pay now R243.31 to update the account until the 31st July 2017.
Let us know if there is anything else that we can assist you with in future and thank you for your continuous support.
Kind regards
Lebogang
Best regards,
's updateReviewer Update
11 Jul 2017, 12:56Hi lebogang. Ok today I went back to that place where I paid ,and they told me that there is nothing they can do I have to wait for a month for them to reverse the payment. The strange thing is I used my multichoice reference number when I made the payment. I guess I will have to make another payment . And kindly please advise what needs to happen as I don't have that money at the moment .
's update11 Jul 2017, 12:56
Reviewer Update
Hi lebogang. Ok today I went back to that place where I paid ,and they told me that there is nothing they can do I have to wait for a month for them to reverse the payment. The strange thing is I used my multichoice reference number when I made the payment. I guess I will have to make another payment . And kindly please advise what needs to happen as I don't have that money at the moment .
DStv (MultiChoice)'s replyOfficial
11 Jul 2017, 14:23Dear Duduzile
Unfortunately, the services might be disconnected anytime as the payment was not done to Multichoice (DStv).
However, as discussed seeing that indeed you have tried paying your DStv account but paid the wrong company, i will monitor the account for you until Saturday when you are able to pay again.
Feel free to contact us should you require any further assistance.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply11 Jul 2017, 14:23
Official
Dear Duduzile
Unfortunately, the services might be disconnected anytime as the payment was not done to Multichoice (DStv).
However, as discussed seeing that indeed you have tried paying your DStv account but paid the wrong company, i will monitor the account for you until Saturday when you are able to pay again.
Feel free to contact us should you require any further assistance.
Kind regards
Lebogang
Best regards,
's updateReviewer Update
13 Jul 2017, 09:08Hi Lebogang kindly please assist as discussed with you I can only pay on Saturday. My dstv has been disconnected.
's update13 Jul 2017, 09:08
Reviewer Update
Hi Lebogang kindly please assist as discussed with you I can only pay on Saturday. My dstv has been disconnected.
DStv (MultiChoice)'s replyOfficial
13 Jul 2017, 09:34Good day Duduzile,
I have reconnected your services back on the DStv Compact package.
Regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply13 Jul 2017, 09:34
Official
Good day Duduzile,
I have reconnected your services back on the DStv Compact package.
Regards
Lebogang
Best regards,
's updateReviewer Update
13 Jul 2017, 14:58Thank you so much Lebogang really appreciate your help
's update13 Jul 2017, 14:58
Reviewer Update
Thank you so much Lebogang really appreciate your help
's updateReviewer Update
16 Jul 2017, 18:19Payment done kindly please advise if it's showing on your system
's update16 Jul 2017, 18:19
Reviewer Update
Payment done kindly please advise if it's showing on your system
DStv (MultiChoice)'s replyOfficial
17 Jul 2017, 08:37Good day Duduzile
Thank you for the payment, it is reflecting.
The account is paid until the 31st July 2017, next payment will be due on the 1st August 2017 for an amount of R358.31.
In effort to improve customer satisfaction, please let me know how you rate the service I have given to you by revisiting the survey/conversion rate on Hello Peter. The rating is on a scale of one to five (1 being poor and 5 being good). Your feedback is important to us.
Let us know if there is anything else that we can assist you with in future.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply17 Jul 2017, 08:37
Official
Good day Duduzile
Thank you for the payment, it is reflecting.
The account is paid until the 31st July 2017, next payment will be due on the 1st August 2017 for an amount of R358.31.
In effort to improve customer satisfaction, please let me know how you rate the service I have given to you by revisiting the survey/conversion rate on Hello Peter. The rating is on a scale of one to five (1 being poor and 5 being good). Your feedback is important to us.
Let us know if there is anything else that we can assist you with in future.
Kind regards
Lebogang
Best regards,
's updateReviewer Update
18 Jul 2017, 10:12Thank you so much for your help best customer service.
's update18 Jul 2017, 10:12
Reviewer Update
Thank you so much for your help best customer service.