Multichoice DSTV

I see another DSTV client experienced the same that's happened to me as his was published today as well. I have been a loyal DSTV subscriber and I am highly frustrated that they advising me that my package was upgraded via online channels when I always ever call them to upgrade. I requested at the end of January confirmation of which no was used to do this upgrade and I am still waiting 3 weeks later..almost 4 weeks later. They advised it would take 3 days. I am in the interim getting connected and disconnected because I refuse to pay for something I had not requested. I pay what is due monthly from the package I have and I expect someone senior to call me to resolve this urgently. When you ask to speak to a manager..you get told there are no managers on duty. What other form of escalation do we then have? Do we just remain frustrated clients and finally move to other viewing options. Do DSTV even care that they losing clients?