Multichoice DSTV

I signed on for a Multichoice Price Lock contract to keep my premiums at R899 for the next 24 months. The system was installed on Friday 12 April and Multichoice has been unable to activate my smart card because of a technical error. I tried phoning the customer care centre and when I eventually got through to the switchboard I was told that they are extremely busy and that I am No.84 in the queue. Needless to say....... I have been without any connection since last Friday and have not kept up with news, series, sport or any other program that I usually watch. I should have rather stuck to my normal contract which I have had since 2015.