Multichoice-DSTV

<p>In early November I verbally agreed with MultiChoice for their Price Lock offer of an Explora Decoder. This decoder was delivered to us on 11th Nov 2016. When I approached our local DSTV Installer, Sedgefield Electronics, to get it installed, he advised me that he was not prepared to do the installation as he had not been paid yet for the two previous installations he had done for MultiChoice. I approached him several times to be told each time that he was not prepared to do the installation until he was paid for ther previous ones.</p> <p>On 28 Dec I was Debited an amount of R2 564.66, which I reversed the same day. Our mormal monthly amount for DSTV is R869.00. On that same day I sent an message to MultiChoice via their website to ask what was the explanation for the large Debit Order. I have had no reply at all.</p> <p>In addition for several months now we have been unable to get many channels on DSTV even though we have a Premium Package. This is the reason why I decided to go for the Price Lock offer, as I felt that our Decoder may be at fault, as it is fairly old.</p> <p>This evening I went onto Facebook to complain about all the above issues. I had a reply from them (KWM) within 15 mins. I had several Facebook messages with KWM, who had asked me to send them my ID No & location via the INBOX facility on Facebook. I do not use Facebook so I was not sure how to do this. I was given an email address as well. I sent an email to Multichoice at 21h08 & had a reply back by 21h12, with a reference No.</p> <p>I was then advised by my wife that our TV service had just been suspended as the account had not been paid.</p> <p>I called MultiChoice & spoke to NOXOLO, who eventually informed me that our account had been suspended as the Debit Order on 28th Dec for R2 564,66 had not been paid, the explanation she gave for the amount was as follows:</p> <p>R708,40, plus an amt of R79,33 for ???, all for the Explora for Nov, even though it was not installed, plus the usual amount of R869,00, plus R949 for the explora Dec, less a Discount of R41,07for ???? All totalling R2 564,66.</p> <p>I am now told that I had agreed verbally in my original telecon with MultiChoice re the Price Lock Offer that I have to pay for the Explora from date of delivery, even if it is not installed.....I was called by MultiChoice by a gentleman whom I could not understand properly</p> <p>To date I have nothing in writing from MultiChoice re this Price Lock offer, notr any reply to my communiciaon to them of 28th Dec.</p> <p>I undersatnd that in S African Law a verbal agreement is generally not sufficient unless confirmed in writing as well. I do not know what to do now.... Terry ****croft</p>