Multichoice double bills subscribers

Multichoice provide a contract for a DSTV Explorer at R799 a month. I had accepted the contract with them on the 2nd of February 2015 which was promised to be delivered within 7 days. I have still not received the decoder even after querying this with Customer Care agents several times. They say that the issue is with the DPP department and they can only log a call with DPP. DPP never respond, and Multichoice treats DPP as a different company so you cannot contact them to resolve your issue although they sell you a Multichoice offering. <br> <br> Worst of all Multichoice bills me for my current decoder package as well as the Explorer package that I have not received. None of the Customer Care agents are able to assist with this as it is the DPP departments issue. They can only escalate to this useless department that never does anything. From my perspective its Multichoices way to double bill subscribers!