Multichoice don't take care of their customers

On the 30 th of March 2019 my fiance paid our Dstv account of R332. He phoned multichoice to have it activated he spoke to a lady named Noluthano Zulu she gave him an email address to mail the proof of payment which he did. Because it was from Absa to Absa the payment was supposed to reflect immediately on their side, but no such luck. He phoned in again and spoke to another consultant the call was put on hold to get hold of Noluthano Zulu who confirmed receiving the payment. But still no activation. Only after we made the third call the gentleman he spoke with said he will request the payment but will activate the account in the meantime. On the fourth of April 2019 the account was disconnected when we phoned in we were told no payment was allocated. I mean long does it take allocate a payment. I spoke to a consultant named Victor who gave me the email address ********** my fiance emailed the statement on the 4th of April but still no activation. We phoned again and were still no payment allocated. We were given another email address. Does multichoice really think we have airtime to waste. I mean my fiance had to go to an internet cafe to email the document. What really infuriates me is they know how to which off but they don't how to which on. And we're not paying reconnection fee cause its their fault not. And plus there's a credit on the account so how the hell did they miss that. Their workers are either *********** of doing their jobs or their systems needs an upgrade