Multichoice doesn't care about their customers

Hi

*I'm a very angry customer!!!*

I paid R300 on the 30th June and then my services were disconnected the following day, I called Multichoice and was told that the money I paid was short of R95 which makes sense, I then paid R100 at pep on the 31st June (will email proof of payment when I find it).

On the 8th July my services were disconnected again! I phoned to check what was the problem then I was told that there is an amount of R250 on arrears, never the less I paid that R250 on the 10th July though I still don't understand what was it for!!! The reason I paid was so that my kids can be able to watch dstv.

My services were disconnected again on the 25th and when I called AGAIN I was told that I'm paying in advance so there was an amount of R495 due for August month they said! I queried this statement because my payment due date is always the 2nd month of each but now out of a blue i had to pay R495 which was due on the 25, i then paid R500 on the 27th July...However I received an SMS the same day that I must pay R429 otherwise my services will be disconnected. I phoned again to query this and I was told that that SMS might have been late and I must ignore it. Guess what? My services were disconnected again the following day 28th July just after I paid R500.

I have been calling for help and Anele Mkhize made matters worse by rude laughing at me with her colleague while I was on hold, without even informing me that shes going to make me hold while checking my problem.

Dinesh Dubhoo the team leader (whom I insisted on talking to) was very helpful, he emailed me the statement, reconnected my services and also escalated my query to the finance team. He said the finance team will sort this out and call me back.....I'm still waiting for that call!!!

My services went off again and were reconnected by a Supervisor Rydan Human. Today I spoke to Zanele Zondi who was very helpful and told me that all the amounts I mentioned above are not reflecting on yo system, she advised me to email my bank statement which I find very shocking! My services were disconnected on the 10th, I still don't have my channels. I'm going to take this to hellopeter and to the ombuds, I have been using my airtime trying to get to the bottom of this but Multichoice has been very unfair to me.

Thanks to those who tried to help but those who made me a fool like Anele Mkhize did, have another thing coming. Im ****ed off! NB: why should I be paying the reconnection while you guys are ****ing up????? Why am I paying all these amounts without proper explanation???? Why do I suffer so much????