Multichoice doesn't care

I have been a DSTV subscriber for many years.Over the last 3 years I have repeatedly had my service disconnected due to Multichoice not "finding my payment".Each time I call in I am put through the painful verification process and a consultant requests that I send them proof of payment. Since I use my banks scheduled payment facility, I can only provide Multichoice with a screenshot of the payment from my Phone. Apparently this is not always acceptable and Multichoice can't search for the payment in their side.On some occasions I have been reconnected for a day or two then disconnected once again. Some Multichoice consultants admit that the error is on their side yet my service is repeatedly disconnected with no refund for the days that there was no service. Multichoice can't seem to get this right and are making consumers switch to other services like Netflix an easy decision to make.