Multichoice doesn't know about customer service

Thanks for copy and pasting responses Multichoice (Elna and Mpho)<br> <br> You still didn't answer my questions I have. <br> <br> Don't Multichoice have the ability to source new parts and Hire IT personnel to upgrade the software. <br> <br> Why must I pay for the installation when I have insurance then the Smart LNB should have been included. If I didn't have insurance then it would have been my own fault and for my own cost to repair. <br> <br> Still you are not crediting me for the days my Dstv is off for.<br> <br> No staff member of Multichoice has called me back after I left a message at the call center for escalation 9 November 2015 19H34 <br> <br> <br> <br>