BJ
Barry J
1 reviews | Active since Jun 2012
21 Mar 2016, 08:53
Multichoice does not respond to customer complaint
About 8 months ago for reasons known only to Mulitchoice it stopped sending my DSTV magazine to my P O Box and started to use my physical address. I live on a country plot where the postman comes round once a month and drops the post on the driveway where it is either ****** or rained on or blows away in the wind so I never use this address. Only junk mail gets delivered here. I have twice driven all the way to Randburg and spoken to customer service staff, and on my second visit a supervisor. Both times I was assured that my address had been changed. Last week i found the February and March magazines on the driveway!<br> I am very disappointed at the inefficiency of Multichoice
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Replies (1)
DStv (MultiChoice)'s replyOfficial
23 Mar 2016, 10:23Hello Sapphire,
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please be advised that we have updated your delivery address to your postal address as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please be advised that we have updated your delivery address to your postal address as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply23 Mar 2016, 10:23
Official
Hello Sapphire,
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please be advised that we have updated your delivery address to your postal address as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please be advised that we have updated your delivery address to your postal address as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,