JV
Johan V
1 reviews | Active since Mar 2009
08 Apr 2016, 12:22
Multichoice does not refund my money
A month ago I have send a request to multichoice to cancel my subscription and refund the money that is in my Boxoffice account. So my account was cancelled but no refund was done. I queried this with Jackson nkukane and he said he will refund the money if I resend the documents to him. So I did and still no refund, not even a courtesy call or email to say they received the documents and are working on it. PLEASE REFUND MY MONEY!!!!!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
10 Apr 2016, 10:12Hello 4li,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We confirm that your refund has been captured on your account pending approval. Please be advised that a refund can take up to 4 to 7 working days to be deposited into your bank account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
o -The Dstv Forum on www.dstv.com
o -Twitter@DStvCare
o -Facebook/DStv
o - ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We confirm that your refund has been captured on your account pending approval. Please be advised that a refund can take up to 4 to 7 working days to be deposited into your bank account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
o -The Dstv Forum on www.dstv.com
o -Twitter@DStvCare
o -Facebook/DStv
o - ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply10 Apr 2016, 10:12
Official
Hello 4li,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We confirm that your refund has been captured on your account pending approval. Please be advised that a refund can take up to 4 to 7 working days to be deposited into your bank account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
o -The Dstv Forum on www.dstv.com
o -Twitter@DStvCare
o -Facebook/DStv
o - ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We confirm that your refund has been captured on your account pending approval. Please be advised that a refund can take up to 4 to 7 working days to be deposited into your bank account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
o -The Dstv Forum on www.dstv.com
o -Twitter@DStvCare
o -Facebook/DStv
o - ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert