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Siyasanga N
1 reviews | Active since Nov 2018
11 Jan 2020, 18:21
Multichoice does not care about their customers.
I'm furious with multichoice and their poor service, I took the price lock deal with explora in December and I'm still waiting for an installer till today. The worse part is they debited my account for an explora that I'm not even using, been calling them since 24 Dec, 02 Jan, 03 Jan and today, spoke to team leaders and different agents but till this day no resolution. Such pathetic service for such a big company.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
12 Jan 2020, 08:03Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply12 Jan 2020, 08:03
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
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Siyasanga N's updateReviewer Update
25 Jan 2020, 18:06I took the price lock explora deal with extra view and my explora was only installed on Wednesday, today multichoice deducts R1744 for what exactly I don't know, I call the call center and they can't tell me either cause system has my normal installment, why am I a victim of multichoice and its shenanigans? Can multichoice get anything right? Why must we go through such? Apparently this is an error on their side. ????????????????
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Siyasanga N's update25 Jan 2020, 18:06
Reviewer Update
I took the price lock explora deal with extra view and my explora was only installed on Wednesday, today multichoice deducts R1744 for what exactly I don't know, I call the call center and they can't tell me either cause system has my normal installment, why am I a victim of multichoice and its shenanigans? Can multichoice get anything right? Why must we go through such? Apparently this is an error on their side. ????????????????
SN
Siyasanga N's updateReviewer Update
27 Jan 2020, 11:15I took the price lock explora deal with extra view and my explora was only installed on Wednesday, today multichoice deducts R1744 for what exactly I don't know, I call the call center and they can't tell me either cause system has my normal installment, why am I a victim of multichoice and its shenanigans? Can multichoice get anything right? Why must we go through such? Apparently this is an error on their side. ????????????????
SN
Siyasanga N's update27 Jan 2020, 11:15
Reviewer Update
I took the price lock explora deal with extra view and my explora was only installed on Wednesday, today multichoice deducts R1744 for what exactly I don't know, I call the call center and they can't tell me either cause system has my normal installment, why am I a victim of multichoice and its shenanigans? Can multichoice get anything right? Why must we go through such? Apparently this is an error on their side. ????????????????