1 reviews | Active since Apr 2014
Multichoice does not care about clients
Once again Multichoice fails to deliver as advertised, We are charged crazy price to obtain a premium subscription, pay more for movies on box office, yet we still do not receive service we pay for, The problem you have with your credit facility should not affect the clients, I've paid for the same movie 3x and it is still not ready for viewing, this is after I have called your call centre, and they advise it is a 'waiting game' now and I should just wait. No other effort is done to resolve the fact that Ive paid, my account is up to date always, yet this is the 2nd time I have a issue with your box office service! The last I had to send you a bank statement proving that i have paid, which is pathetic!! And once again we have the same issue!!<br> <br> Your customer service sucks!!
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Our records indicate that your DStv Premium is in credit with R784.76 and box office with R65.00, and both services are active.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Nesta
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Our records indicate that your DStv Premium is in credit with R784.76 and box office with R65.00, and both services are active.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Nesta
Best regards,