MULTICHOICE DOES NOT CARE ABOUT CLIENTS!!!

<p>For the past three month I have been experiencing problems with my DSTV explorer.</p> <p>I have phoned in numerous times to complain about our catch-up, that all the series we try to watch either skip through while watching or it freezes and it just stops playing completely.</p> <p>It even does the same thing with Box office when watching movies. Even on live TV we cannot pause rewind or record!!! </p> <p> </p> <p>Firstly when you call the call centre they ask to do the something of rebooting your machine which we have done numerous times and it has not helped.</p> <p>Then they said it must be our machine its faulty and we must take it in to outlet to get tested, we did that. They tested it deleted all our recordings and still nothing.</p> <p>Phoned again at the call centre then they said it must be our connection its faulty, over R2000 spent later we got in a technician even installed a new dish and yet again still nothing.</p> <p>Went back to the outlet got a new demo explorer and needless to say nearly a week later catch-up is still loading.</p> <p>On Saturday 12/11/2016 I phoned in spoke to Mantoa (agent) requested to speak to a supervisor and requested that they phone me back NOBODY CALLED.</p> <p> </p> <p>Phoned in AGAIN on Monday 14/11/2016 spoke another agent whom I AGAIN requested that a supervisor to call me back yet NOBODY CALLED and its Wednesday today am still waiting.</p> <p>When calling the call centre number 1, you are using your own airtime sort out a faulty service they providing to us which we pay for EVERYMONTH!! they TELL YOU THEY CANNOT call you back. Wasted allot of money in AIRTIME not to mention the back and forth trips to their outlet AND INSTALLED A NEW DISH.</p> <p> </p> <p>Every month DSTV/Multichoice is happy to take my money yet they cannot even call a person back when we need help!!!</p> <p>I want a full refund for the past three months, my airtime and petrol simply because had they just been helpful right from the beginning I would not have lost so much money.</p> <p> </p> <p>MULTICHOICE JUST DOES NOT CARE ABOUT THEIR CLIENTS!!! VERY ARROGENT COMPANY.</p>