Multichoice does not allocate payment

I received a letter regarding the price increases for 2015 with some incentive that if I pay my account fully before 31 March 2015 then I will pay 2014 prices and get the 12 month free.<br> <br> I usually pay via debit order so I called the call centre, confirmed the amount that needs to be paid for my subscription and made the electronic transfer payment on Thurdsay 26 March. Its an interbank payment so the money should reflect in their Absa Bank account immediately. <br> <br> To date, after 4 calls to the call centre my payment has not been allocated yet. I emailed the proof of payment to one of the consultants last week as well.<br> <br> Tomorrow is the last day of the month and I am not sure that my debit order has been cancelled and I really dont want my service disconnected on the 1st of April.<br> <br> Common multichoice - setting up infrastructure and streaming digital services to multiple countries is the difficult part - allocating a payment to a customer is the easy part. And if you want to incentivise your customers to pay earlier then make sure you have the processes in place to handle it. <br> <br> Regards