AN
Angie N
1 reviews | Active since Oct 2010
02 Nov 2016, 09:03
Multichoice does it again
<p>Just a few weeks ago i was battling the incorrect debit order off my account whilst i am not a DSTV customer. THe issue took +-10days to sort out. I was assured this would not happen again - here we are 4weeks shy from the initial incident and yet another instalment/debit order has gone off my account. I assume the investigation to the root of this matter was never conducted. Should i really be running up and down to reverse debit orders i know nothing of? Who is then to address all these bank charges im incurring for the poor conduct of this incorrect account number. This is ***** and i demand someone addresses it immediately. </p>
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
02 Nov 2016, 09:21Dear Portia
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s reply02 Nov 2016, 09:21
Official
Dear Portia
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s replyOfficial
03 Nov 2016, 17:13Dear Portia
We understand the frustration caused in this regard. The matter has been referred to the relevant department for further investigation. We will provide feedback as soon as more information is available.
As for refund the procedure is, after a debit order payment has gone through we have to wait for 7days before we can process a refund. For this reason a refund takes 10 working days.
Should you require a refund please send us your bank statement that reflects the 2nd amount debited. The refund will be processed accordingly.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply03 Nov 2016, 17:13
Official
Dear Portia
We understand the frustration caused in this regard. The matter has been referred to the relevant department for further investigation. We will provide feedback as soon as more information is available.
As for refund the procedure is, after a debit order payment has gone through we have to wait for 7days before we can process a refund. For this reason a refund takes 10 working days.
Should you require a refund please send us your bank statement that reflects the 2nd amount debited. The refund will be processed accordingly.
Regards
Elna
Best regards,
DStv (MultiChoice)'s replyOfficial
17 Nov 2016, 11:27
Dear Portia
Thank you for taking our call as discussed, we will await your bank statement to process your refund.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply17 Nov 2016, 11:27
Official
Dear Portia
Thank you for taking our call as discussed, we will await your bank statement to process your refund.
Regards
Elna
Best regards,
DStv (MultiChoice)'s replyOfficial
18 Nov 2016, 10:16Dear Portia
Thank you for taking our call, as discussed the problem is now resolved.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply18 Nov 2016, 10:16
Official
Dear Portia
Thank you for taking our call, as discussed the problem is now resolved.
Regards
Elna
Best regards,