Multichoice do not follow up on clients complaints

I have tried on six different occasions to raise my concern and Multichoice did not get back to me.<br> I have left requests on their web address and called in as well and no one gets back to me. this is a poor level of service.They have misled me and I have been advised by their team they will get back to me but on one does. They have used every excuse that they will listen to the recordings and to date no one has advised me what is going on. This is not on and I want to escalate my query as I am tired of empty promises. I am a loyal client and I don't appreciate being treated like this.<br>