Multichoice do not deliver on promises

<p>It's quite clear that Multichoice is aware of their monopoly in the subscription tv market and do not care about their customers. I upgraded to a package that includes a decoder late last year. The decoder was delivered without a smart lnb - contrary to the promise on the package (image attached). I went to the customer care centre in Randburg where - after looking at the packaging - they agreed to send me a smart lnb. I confirmed my delivery details with Patricia Selebogo via email and have been promised a number of times by herself and Naledi Lephoto that my lnb would be delivered. Six months later I am still waiting...</p>