MULTICHOICE DISGUSTS ME

Multichoice owes me R901.00, its there in my account and the agents can see it. TEBELLO TSOLO sent me an email that makes no sense, only makes sense to HER. The email as sent reads as follows: "Please forward your banking details that include your account number where a refunded into , with a copy of your copy copy." WITH A COPY OF YOUR COPY COPY!!!!!!!!?????? When I rep**** to the email she still hasn't responded after a WEEK. And when you talk to these useless AGENTS all that they know is "another 24 - 48 working hrs" REALLY??????? I made a plea to get that money back in advance because I knew today I would need it. Now I need money URGENTLY and no one can tell me whats happening. The way you FRUSTRATE people, the day someone decides to drive into your OFFICES with their car, dont say I didnt warn you, you can count on this happening believe you me. WHERE on earth do you think I get money for AIRTIME to constantly call you????????? U irritating. M disgusted because u never wait any 24 - 48 hrs to cut me off if i haven't paid. NXA!!!!!!!!!