Multichoice - Disgusting Service!!!!

I am on a Compact PLUS Package .I took up the offer to upgrade for 2 months to PREMIUM. They did the Upgrade i paid..as per ad R500.00 All went well month ONE. Month 2 i made payment and days later i was disconnected. Stating that i had outstanding fees ...for what i had no idea....I called the contact center..as the calls are recorded i cant remember the gentleman i spoke to.. 1. He fed me some bull**** about outstanding PVR Fees. The Ad for the UPGRADE said R500.00 there is NO MENTION of and ADDITIONAL PVR FEE. 2. That means the upgrade offer was not R500.00 but 600.00 plus. 3. He went back and forth about terms and conditions. ..nothing is stated there about additional PVR Fees. 4. I requested a manager,he then put me on hold to get one..i was on hold so long (listen to the call) he then informed me that there were NO MANAGERS ON DUTY. .I responded by asking how such a huge corporation could not have a manager on duty..nothing..he asked a colleague to pretend to be a supervisor to tell me the same nonsense he did...i was fuming. 5. I had to drive to H/O Randburg to resolve this...20 km ..and five minutes later sorted . 6. I arrived at home..all good. 7. The following monday same thing account suspended. 8. Look at my History. ..back and forth..empty promises..acc suspended ...acc on. 9. I emailed the CEO of Multichoice and the Advertising board. The Advertising board responded immediately. ..still waiting for Multichoice CEO to respond. This treatment is unacceptable and is an insult to someone who contributes to the wealth of this company.

My point...is money and being right more important than giving service they constantly brag about. I had to go back and forth...waist my time discussing the same issue with different people at Multichoice I am tired of there arrogance and dont care approach towards many of us who are faithful and pay. If there is someone at Multichoice who Values Service contact me to resolve.