ON
Ofentse N

1 reviews | Active since Feb 2012

29 May 2016, 12:36

Multichoice disconnects packages without informing me

<p>Multichoice say the following: DStv Mobile for Premium customers: each DStv Premium subscription is entitled to one (1) DStv Premium for Mobile subscription at no extra cost.</p> <p> </p> <p>However, they disconnect Drifta without informing me. Please restore my service to what it used to be. I have already asked you directly and no response.</p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply30 May 2016, 11:52
Official

Dear Ofentse

Please accept our sincere apologies for the inconvenience caused.

We have escalated your enquiry to the relevant department for urgent assistance. We will provide feedback as soon as your mobile service has been reinstated.

Should you have further concerns, please do not hesitate to contact us. We are here to assist you.

Regards

Elna