nK
nozi K
1 reviews | Active since Apr 2017
05 Aug 2021, 11:06
multichoice disconnected me
i am so dissapointed by multichoice where i have been disconnected course now they say i have to may a certain maount and its a wrong reflect of the outstanding amount i have the call center on monday was told iy will be fixed. i need to call on thursday which is today the problem is not fixed, i have spoken to 3 consulted already who are no willing to help me they put me on hold for more than 20 mins and i pay my dstv account on monthly bases. now since i joined the rewards programme its been messing with my account hence i have been disconnected saying i owe R1340 i am really disappointed with dstv their service is horrible the agents can not assist a person even when you tell your story and the fault its not even yours but its their fault they cant fix it or help me with it. right now m seating with a decoder that is disconnected because of them playing with my account
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Replies (3)nK
nozi K's updateReviewer Update
05 Aug 2021, 14:01MULTICHOICE IS STILL IGNORING ME AFTER SO MAN ATTEMPTS TO CALL AND FIXING THEIR ERROR SUCH A HORRIBLE SERVICE AND ON THAT THEY DO ACKNOWLEGDE THEIR MISTAKE BUT THEY DO NOT WANT TO RECONNECT MY DSTV
nK
nozi K's update05 Aug 2021, 14:01
Reviewer Update
MULTICHOICE IS STILL IGNORING ME AFTER SO MAN ATTEMPTS TO CALL AND FIXING THEIR ERROR SUCH A HORRIBLE SERVICE AND ON THAT THEY DO ACKNOWLEGDE THEIR MISTAKE BUT THEY DO NOT WANT TO RECONNECT MY DSTV
DStv (MultiChoice)'s replyOfficial
05 Aug 2021, 15:00Hi Nozi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply05 Aug 2021, 15:00
Official
Hi Nozi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
05 Aug 2021, 16:53Hi Nozi,
We are looking into your account query and we will provide you with feedback timeously, and we apologize for the delay in advance. We appreciate your understanding and patience.
Kind regards,
DStv Hello Peter Team
We are looking into your account query and we will provide you with feedback timeously, and we apologize for the delay in advance. We appreciate your understanding and patience.
Kind regards,
DStv Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply05 Aug 2021, 16:53
Official
Hi Nozi,
We are looking into your account query and we will provide you with feedback timeously, and we apologize for the delay in advance. We appreciate your understanding and patience.
Kind regards,
DStv Hello Peter Team
We are looking into your account query and we will provide you with feedback timeously, and we apologize for the delay in advance. We appreciate your understanding and patience.
Kind regards,
DStv Hello Peter Team
Best regards,