MULTICHOICE DISAPPOINTED ME

On the 29th of August i make 2 payments on mine and my husbands DSTV accounts following the payat link they sent me via sms ,i have been doing this for a while ,This instance the money went into my husband's account therefore it was paid twice .Upon realizing that i made a call to Multichoice and they reqqusted i send email with Proof of payment ,i emailed Hope Kelehe .....then a week after that my DSTV was disconnected ,I called and emailed again a Sifiso Magudula ,a week after same thing happened ,Then the last email i sent was to a Thabane Molapi ,then my dstv was disconnected twice after that ,i called again they reconnected until i decided to pay on the 22nd of September just so i can get it reconnected I have experienced such a bad customer service in this regard and my money was waited on calls ,the frustration of you tv beeing cut off every week ,the time waisted on the calls i made and to this day DSTV MULTICHOICE has not resolved this issue ,and they have charged me for disconnecting my service ,I would like a ful refund