Multichoice dilemma

On Friday the 28th March 2025 my DSTV service was interrupted.I called them on Saturday and spent about 25 minutes trying to ascertain the reason for the interruption and was told that the account is in arrears and that the outstanding balance was R622.58. My monthly fee for the compact package is R469 and the difference of R153.58 is for reconnection fees. My bank account is being debited every month with R469 on the last day of the month. The consultant told me Saturday that he cannot see any payment from me. He also told me that my payment was not a debit order.What do you call that which is debited to your bank account every monthend??? The bank reference number appearing on my bank statement is ***3 Someone working there obviously lacks understanding of the accounting systems