MULTICHOICE - DIGITAL MIGRATION

<p>DIGITAL MIGRATION: JF SMITH: CUSTOMER NO 010-523/ ********** : BFN</p> <p>On 14 Nov 16 Multi Choice phoned to inform of the digital migration from analog decoder. It is now 5 months and still nothing has been done. The account is been paid each month for NO reception from MNET.</p> <p>The ID no is 191 ********** -087 (who has since past away and his wife went to MultiChoice, Bfn on 14 Nov 16 to do name change with money to pay. She was told towait untill the digital migration is done and then do everything together ---but nothing till today.</p> <p>People spoke to frequently are:</p> <p>Clinton of MultiChoice Bfn 14 Nov 16</p> <p>Lennie 22 Mar 17</p> <p>Eight calls in between to MultiChoice to escalate this situation with nobody responding wiith last refe ********** -i85 on 19 Mar 17.</p> <p>Went to MultiChoice again on 20 Mar 17 and spoke to KT cell no ********** 119 who is responsible for the migiration with promise to can and do it in that week. NOTHING.</p> <p>Phoned KT again today (20 Apr 17) one month later who was on his way to headoffice in JHB who said he gave to installers and will now follow up. I doont have a word for this kind of serve of MultiChoice….or don’t they care about their clients???</p> <p>Contact no for installation is 072 ********** </p>