ST
Sonia T
1 reviews | Active since Dec 2020
27 Jul 2024, 16:33
Multichoice deserves to loose its clients
I have a fully paid up DStv premium and I cannot get Showmax! I have spent some 3 hours on the phone with you on *** after some 10 minuits the line goes dead. I have called this numerous times 7 times, I have identified myself 7 times. On your suggestion i have deleted and reloaded the myDStv app 3 times, i have logged in through my browser 2 times, i have rebooted my computer more than 10 times.I have rebooted the new decoder Several times. I have reset the password 3 times. I have given you a second email address.. it was recorded. I have purchased a new Decoder and set it up .
I still do NOT have Showmax.
Helpful (0)
Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
27 Jul 2024, 18:40Hi Rian,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply27 Jul 2024, 18:40
Official
Hi Rian,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
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Sonia T's updateReviewer Update
28 Jul 2024, 19:07It is so very shameful, R 1000 per month for subscription, R 3000 for a new decoder. An app that does not work, outdated - it suggests programs from February 2024 - a call center that drops calls after 10 minutes - account and name verification takes up half that time. Customer service that continually tries to sell you an insurance for the decoder but is not able to assist. Hardware and software that is so very outdated.. IS NO ONE INTERESTED?,
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Sonia T's update28 Jul 2024, 19:07
Reviewer Update
It is so very shameful, R 1000 per month for subscription, R 3000 for a new decoder. An app that does not work, outdated - it suggests programs from February 2024 - a call center that drops calls after 10 minutes - account and name verification takes up half that time. Customer service that continually tries to sell you an insurance for the decoder but is not able to assist. Hardware and software that is so very outdated.. IS NO ONE INTERESTED?,
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Sonia T's updateReviewer Update
28 Jul 2024, 19:09We are now getting crazy error codes…
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Sonia T's update28 Jul 2024, 19:09
Reviewer Update
We are now getting crazy error codes…
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Sonia T's updateReviewer Update
29 Jul 2024, 14:23I see Multichoice rep**** to Rian.. Who is Rian?
Back to a whole morning of calling customer care because now I keep getting an error code that the Xtra view decoder does not recognise the new primary decoder. Again, only 10 minutes per call so have to keep calling back and going through security questions.
MyDstv App not working… keeps telling is to download new App but new App says not available in my country - South Africa -
Primary decoder tells me my account is not linked..
is there anyone out there who actually acres about their premium customers?
Back to a whole morning of calling customer care because now I keep getting an error code that the Xtra view decoder does not recognise the new primary decoder. Again, only 10 minutes per call so have to keep calling back and going through security questions.
MyDstv App not working… keeps telling is to download new App but new App says not available in my country - South Africa -
Primary decoder tells me my account is not linked..
is there anyone out there who actually acres about their premium customers?
ST
Sonia T's update29 Jul 2024, 14:23
Reviewer Update
I see Multichoice rep**** to Rian.. Who is Rian?
Back to a whole morning of calling customer care because now I keep getting an error code that the Xtra view decoder does not recognise the new primary decoder. Again, only 10 minutes per call so have to keep calling back and going through security questions.
MyDstv App not working… keeps telling is to download new App but new App says not available in my country - South Africa -
Primary decoder tells me my account is not linked..
is there anyone out there who actually acres about their premium customers?
Back to a whole morning of calling customer care because now I keep getting an error code that the Xtra view decoder does not recognise the new primary decoder. Again, only 10 minutes per call so have to keep calling back and going through security questions.
MyDstv App not working… keeps telling is to download new App but new App says not available in my country - South Africa -
Primary decoder tells me my account is not linked..
is there anyone out there who actually acres about their premium customers?
ST
Sonia T's updateReviewer Update
29 Jul 2024, 14:27On the bright side, i have had 2 calls this morning telling me that Multichoice sees I have a new decoder, do i have insurance…
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Sonia T's update29 Jul 2024, 14:27
Reviewer Update
On the bright side, i have had 2 calls this morning telling me that Multichoice sees I have a new decoder, do i have insurance…
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Sonia T's updateReviewer Update
30 Jul 2024, 13:21Does Dstv fix any of the complaints or problems? I see that they have a completely standard reply but i am not getting anything from them ?
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Sonia T's update30 Jul 2024, 13:21
Reviewer Update
Does Dstv fix any of the complaints or problems? I see that they have a completely standard reply but i am not getting anything from them ?