Multichoice Delivery.

On the first week of January 2015 i app**** for the Premium Package Deal (PPD) and was approved. I waited for about a week for the delivery (no problem at all). During the application, I was told that when the decoder is ready for delivery I will be called so that we can arrange a delivery time and place but i was surprised when on the 20th of January I received a call from the gate at my complex. The person on the other end was delivering the decoder for me at home and I was at work at the time. When I tried explaining to him that I was at work and wanting to see if we can arrange for the package to be delivered for me at at, I was rudely cut off and was told that this will be cancelled. I then decided to see if I will get a call from the Multichoice office since the package was not signed for but nothing up to today. I was so surprised when I saw an sms saying that Multichoice has debited my account yet I don't have the decoder.