mT
modise T

1 reviews | Active since Dec 2014

20 Aug 2015, 23:11

multichoice de*****ing clients by debiting more

On the 20/08/2015 I received a sms notification stating that multichoice debited R806.87 with ref: Mchoice ***. My monthly premiums for my DStv is R339.00, for compact option. Comparison with previous debit orderes showed the following : 20/08/2015 M-Choice M-Choice *** R806.87, 20/07/2015 M-choice 33207 R339.00, 20/06/2015 M-choice *** - ***7 R339.00 , 20/05/2015 M-choice *** R339.00. August 2015 is more with R467.67. I request an immediate reversal, as i'm not in arrears with my monthly payment, this refund must be done ino the very same FNB account from where it was debited. Just a week ago i had to struggle for my Dstv decoder to be changed, because of system issues and incompetence, in less than a month another problem, my life is turned into a living hell. On record, multichoice together with their dstv outlets your office politics, systems upgrades and approvals,etc, is not client's problems. I want my refund A.SAP. this is *****. I want my money.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply30 Aug 2015, 11:42
Official
Hello Go2hell,

We apologise for the inconvenience you experienced in this regard.

We have escalated your enquiry to the relevant department for urgent assistance.
Feedback will be provided by written or telephonic correspondence as soon as possible.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Here are our touchpoints:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Regards
Elna