AV
Adri V
1 reviews | Active since Mar 2009
20 Aug 2015, 07:32
Multichoice deduct without delivering
I am still awaiting the refund of my money that was deducted for no service received. An apology from your side does not refund my bank charges and the monies deducted. No when can I expect my refund after your bad service and incompetant call centres? You were quick to deduct the money from my bank account, but after 2 weeks I am still waiting for my DSTV to be connected. We had to drive to a call centre in Cape Town to have the block removed and switched off, after a weekend of looking to a block on my TV and no options to disconnect to prevent you from deducting even more monies. No come on, DSTV, please pay for a change!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
25 Aug 2015, 20:00Hello andriett,
We apologise for the inconvenience caused.
We tried to call you on the number provided, however there call went on voicemail.
Let us know what was wrong with the decoder when you had no services, also let us know if you had reported the matter, with the error message.
This is for us to investigate the matter so we can process the report and the refund if necessary.
Your services are now active on the DStv Select package.
We await your response.
Please see below our other touch points:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
***
Kind Regards
Palesa
We apologise for the inconvenience caused.
We tried to call you on the number provided, however there call went on voicemail.
Let us know what was wrong with the decoder when you had no services, also let us know if you had reported the matter, with the error message.
This is for us to investigate the matter so we can process the report and the refund if necessary.
Your services are now active on the DStv Select package.
We await your response.
Please see below our other touch points:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
***
Kind Regards
Palesa
Best regards,
DStv (MultiChoice)'s reply25 Aug 2015, 20:00
Official
Hello andriett,
We apologise for the inconvenience caused.
We tried to call you on the number provided, however there call went on voicemail.
Let us know what was wrong with the decoder when you had no services, also let us know if you had reported the matter, with the error message.
This is for us to investigate the matter so we can process the report and the refund if necessary.
Your services are now active on the DStv Select package.
We await your response.
Please see below our other touch points:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
***
Kind Regards
Palesa
We apologise for the inconvenience caused.
We tried to call you on the number provided, however there call went on voicemail.
Let us know what was wrong with the decoder when you had no services, also let us know if you had reported the matter, with the error message.
This is for us to investigate the matter so we can process the report and the refund if necessary.
Your services are now active on the DStv Select package.
We await your response.
Please see below our other touch points:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
***
Kind Regards
Palesa
Best regards,