Multichoice deduct when you say they should not.

I have called DSTV in November requesting them to stop my account, they confirmed its done, a few days later a debit order went off in my account for them meaning they did not stop it as requested. i then requested them to stop it again and they said it is stopped and i will have a credit for the money i took. After that conversation i have had more than three deductions and 5 calls to them now they handed me to lwayers that I owe them and yet they owe me more than two months.

why would such a BIG company strugle with such a basic process? and why dont they see it is tempering with clients pockets? I have stopped my dish cant someone at multichoice give me a key for their office and password so I can go and stop my DSTV as no one from multichoice can do that. I need to be refunded the money they took after November as it is not on agreement that they debited my account.