Multichoice decoder HD PVR 2P poor

<p>Dear DSTV,</p> <p>You have now replaced my decoder (HD PVR 2P) 7 times in the last 3 months. Yet still the same problem continues to happen. I have been paying for the PVR function yet it doesn’t work. I have been paying monthly insurance yet you are unable to fix my decoder. The last time I visited the call centre, the lady that assisted me replaced the decoder 4 times while I was at her desk. She reported this as a technical issue. When I question the manager (Shaun) working at multichoice N1 city, he was unable to resolve this problem and simply shrugged off the problem as a recuing incident. This is unacceptable. Poor, poor, poor!!! What do I need to do to have my decoder back and working without it costing me more money?</p>