GM
Giveni M

1 reviews | Active since Apr 2017

10 Nov 2023, 06:44

*********** MULTICHOICE

@Multichoice I am dealing with a bunch of ***********, annoying employees...I paid my premium subscription on the 25th October then on the 1st November you disconnected our services, when I inquired on the 2nd November a guy called Yanga I spoke to acknowledged that Multichoice made an error all along they have been charging for 2 accounts and he said the services be re-connected same day, and our account will be credited...to my surprise when I come home later the services were not reconnected, called in again same day, spoke to a lady she saw the mistake and then she made me hold the line until it she dropped it ( *********** fool ). Next day on the 3rd I had to do the same exercise called and spoke to a 3rd person (I can only remember his surname Msomi) he made all the enquiries and spoke to many people on the division to try and assist me, and he also acknowledged the charges for the 2nd account were uncalled for we disconnected this in Feb 25th 2020, our services were reconnected same time...2 days later again disconnected, no feedback, no nothing from these *********** fools, I had to pick up the phone for the 4th time and spoke to Phumeza and I was angry this time because this is a whole lot of inconvenience due to incompetence. She reconnected services apologized , I even forced her to give me reference number so this back and forth does not happen again...she did explain to me that this query will be taken to another division and I must wait 48 hours ( ***/C3) this happened 2 days ago then agin this morning they disconnected my services(which I paid R876 for without any explanation....I am sick and tired of Multichoice incompetence and me waiting time calling for something that is their fault is serious annoying...I want my services Back ASAP with no distructions.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Nov 2023, 07:02
Official
Hi Giveni, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team 
GM
Giveni M's update10 Nov 2023, 09:40
Reviewer Update
@Multichoice when is "as soon as possible"? Because I am currently without any services that I fully paid for due to your incompetence and failure to fix your systems? Give me time frame when is my account going to credited for being charged incorrectl and when is my DSTV going to be switched on back???