MultiChoice

Yet again DStv seems to disappoint.. On the 16 of this month(June) I phoned a MultiChoice agent as I have a premium subscription and could not link showmax to my account. I wanted to cancel my one decoder (I have 2) as the second one was no longer working and each time I was asked by call centre agents which decoder do I want to link showmax to.. So the agent did cancel the decoder, but this morning(21 June) my decoder was switched of. I phoned in as I was furious as my account was up to date.. when I spoke to the agent I was told that on the 16 of this month I was charged a reconnection fee ( but my subscription was always active) and now I have to pay another reconnection fee just to get my services up and running again.. I don't know how this happened but it did.. I don't know who to blame for this but now I am paying for it once again ..