Multichoice cut off my services unfairly , very bad service

I have two decoders, one with compact service and the other with easyview. I always call to request that services be swapped around . on 02 January I requested that decoder that has compact must be on easy view and the one on easy view be on compact. but the agent did the upgrade which left me with two compact services. I have been calling the DSTV helpline since 01 Feb and they keep sending me from pillar to post . today 04 Feb they send a message that says to continue watching I must pay R426.55 and I paid but to my surprise they still haven't restored my services.I cannot pay R738 because I did not ask for upgrade. I need to pay my normal bill of R428 (R399 and R29). please don't make me suffer because of your *********** agents!!!!!! their managers\teamleader is always unavailable when you request to speak to them