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Acelin M
1 reviews | Active since May 2020
20 Nov 2020, 18:13
Multichoice Customer service experience is a disgrace.
I signed up for a price lock contract last week but unfortunately multichoice customer service experience is so bad Im definitely canceling. When speaking to an agent, I asked to speak to a supervisor regarding my query but it seems they too busy to handle my query. I've spoken to 2 different agents in space of an hour between 4pm and 5pm on 20th November. Both promised that their supervisors would get back to and I'm still waiting. I'm definitely not continuing with this price lock contract. It's a waste of time Multichoice ***-i43.
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Acelin M's updateReviewer Update
21 Nov 2020, 07:33Thank you so much for your professionalism Sandile
Mathonsi. You took the time to call me on Friday night and sort out my frustration in less than 10 minutes, the supervisors in the call centre's can definitely learn Alot from you. You definitely put your customers first.
Mathonsi. You took the time to call me on Friday night and sort out my frustration in less than 10 minutes, the supervisors in the call centre's can definitely learn Alot from you. You definitely put your customers first.
AM
Acelin M's update21 Nov 2020, 07:33
Reviewer Update
Thank you so much for your professionalism Sandile
Mathonsi. You took the time to call me on Friday night and sort out my frustration in less than 10 minutes, the supervisors in the call centre's can definitely learn Alot from you. You definitely put your customers first.
Mathonsi. You took the time to call me on Friday night and sort out my frustration in less than 10 minutes, the supervisors in the call centre's can definitely learn Alot from you. You definitely put your customers first.