MH
Mubeen H
1 reviews | Active since Jul 2013
24 May 2021, 10:44
Multichoice Customer service
I have an issue after Multichoice upgrade me to the HD Ultra. The extra view is not working. I call the call center with regards to the issue. I spoke to Harriet Tshabalala. I asked for it to be escalated and have the installer come check the install. She said that she will not get her manager to call me back . When she finally agreed to escalate after 40 minutes on the call she said the manager will call back in an hour as that's the response time. Till now no one from Multichoice has call me.
I guess they don't value the customer nor was my problem escalated or did the agent just follow through on her word saying that she won't get the manager to call.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
24 May 2021, 15:43Hi Mubeen,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply24 May 2021, 15:43
Official
Hi Mubeen,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
MH
Mubeen H's updateReviewer Update
26 May 2021, 20:22I recieved a call from Ntando Bakubaku. On Monday evening . I was actually surprised that they work after hours. Ntando seemed to be very helpful , promising to have a solution to my problem within 24 hours of his call. Its been 48 hours after the call. No feedback, from Ntando or anyone from MultiChoice.
Well done on the pathetic service .
Well done on the pathetic service .
MH
Mubeen H's update26 May 2021, 20:22
Reviewer Update
I recieved a call from Ntando Bakubaku. On Monday evening . I was actually surprised that they work after hours. Ntando seemed to be very helpful , promising to have a solution to my problem within 24 hours of his call. Its been 48 hours after the call. No feedback, from Ntando or anyone from MultiChoice.
Well done on the pathetic service .
Well done on the pathetic service .