MULTICHOICE CUSTOMER ***** NOT CUSTOMER CARE!!!!

I am absolutely disgusted in the service we received from call centre agents and supervisors of Multichoice customer care. We have been phoning them for the past two weeks for assistance. They keep saying they are escalating our matter and a technician will be coming out. To date , no one has contacted us. On Monday, I contacted them again telephonically again, at our cost again. As usual the voice prompt on the phone requests and ID number then says if I pay an outstanding amount, my system will be reconnected within 5 minutes. Our account is not in arrears by no means and goes off via debit order. Then spoke to an agent and put on hold and after 10 minutes was told her system was down. 10 Minutes to know that a system is offline. WOW. I got annoyed and was told that a team leader / supervisor would phone me back. no one did. I then phoned again and spoke to someone different and again said the matter would be escalated. Still no one contacted us. We phoned again yesterday and were told that a supervisor would definitely phone us back. Which Surprise Surprise no one did. I then phoned again today and asked to be directly put through to a supervisor and was politely told that technicians wont attend to us as we need to take our decoder to a Multichoice outlet to be checked. My argument is why did they not say this at first. Why say that they are escalating and sending technicians out and lie to their customers. When I spoke about the voice prompt at the beginning of the calls everytime I phone in saying I will be re-connected in five minutes if payment is made. She then said its probably for someone else. I then said to her that as supervisor, she does not train her staff properly if no one told me at first what to do. To which she agreed and then i said also they are clearly trained to lie to the customers to which she also said yes. I also asked if i wll be refunded for all the phonecalls i made and she said that they don't do refunds for technical issues. ALL I Can say is OMG.