RVdZ
Ryno Van der Zandt
1 reviews | Active since Dec 2016
05 Dec 2019, 15:13
Multichoice *******ion
I have been a dstv premium customer for over 7 years, always made payments, now lately whilst I should only pay 998 pm Multichoice decides to charge me over R1400 for the last few monts, I do not have PVR privilages or Box office anymore, and after paying such big amounts, a day or two later, I am billed with another odd 3 or 400 rands. Multichoice charges me for random **** and I'm tired of it, they are more ******* than thos government... I AM LEAVING MULTICHOICE AND GETTING WIFI FOR NETFLIX, I suggest all who is reading this do the same. Thousends of rands and I dont get what I pay for. Bunch of bull****ters.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
05 Dec 2019, 15:45 Dear Ryno Z,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply05 Dec 2019, 15:45
Official
Dear Ryno Z,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
05 Dec 2019, 16:45Hi Ryno Z,
I refer to our telephonic conversation.
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service.
On the 30\10\2019 we debited an amount of R833.52 to cover the subscription for the amount of November 2019. However, the Debit Order returned unpaid on the 2019-11-01, as a result, your services were disconnected on the 07\11\2019.
The payment of R1412.78 included the following:
• The outstanding balance on the ***.87
• Reconnection fee – R50.00
• Prorata from the 2019-11-26 to 2019-11-29 – R116.65
• Full subscription from 2019-11-29 to 2019-12-29 – R809.00
Please be advised that I have reinstated the PRV functions. Your next payment will be on the 30-12-2019, please pay R799.91.
Regards
Ntando
I refer to our telephonic conversation.
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service.
On the 30\10\2019 we debited an amount of R833.52 to cover the subscription for the amount of November 2019. However, the Debit Order returned unpaid on the 2019-11-01, as a result, your services were disconnected on the 07\11\2019.
The payment of R1412.78 included the following:
• The outstanding balance on the ***.87
• Reconnection fee – R50.00
• Prorata from the 2019-11-26 to 2019-11-29 – R116.65
• Full subscription from 2019-11-29 to 2019-12-29 – R809.00
Please be advised that I have reinstated the PRV functions. Your next payment will be on the 30-12-2019, please pay R799.91.
Regards
Ntando
Best regards,
DStv (MultiChoice)'s reply05 Dec 2019, 16:45
Official
Hi Ryno Z,
I refer to our telephonic conversation.
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service.
On the 30\10\2019 we debited an amount of R833.52 to cover the subscription for the amount of November 2019. However, the Debit Order returned unpaid on the 2019-11-01, as a result, your services were disconnected on the 07\11\2019.
The payment of R1412.78 included the following:
• The outstanding balance on the ***.87
• Reconnection fee – R50.00
• Prorata from the 2019-11-26 to 2019-11-29 – R116.65
• Full subscription from 2019-11-29 to 2019-12-29 – R809.00
Please be advised that I have reinstated the PRV functions. Your next payment will be on the 30-12-2019, please pay R799.91.
Regards
Ntando
I refer to our telephonic conversation.
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service.
On the 30\10\2019 we debited an amount of R833.52 to cover the subscription for the amount of November 2019. However, the Debit Order returned unpaid on the 2019-11-01, as a result, your services were disconnected on the 07\11\2019.
The payment of R1412.78 included the following:
• The outstanding balance on the ***.87
• Reconnection fee – R50.00
• Prorata from the 2019-11-26 to 2019-11-29 – R116.65
• Full subscription from 2019-11-29 to 2019-12-29 – R809.00
Please be advised that I have reinstated the PRV functions. Your next payment will be on the 30-12-2019, please pay R799.91.
Regards
Ntando
Best regards,
DStv (MultiChoice)'s replyOfficial
05 Dec 2019, 16:50Hi Ryno Z,
We tried to contact you on *** but we could not get hold of you. Unfortunately, you did not provide us with your account details so that we can go through your DStv financial account.
Kindly send us your ID number and a brief message to ***.
Regards
Kagiso
We tried to contact you on *** but we could not get hold of you. Unfortunately, you did not provide us with your account details so that we can go through your DStv financial account.
Kindly send us your ID number and a brief message to ***.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s reply05 Dec 2019, 16:50
Official
Hi Ryno Z,
We tried to contact you on *** but we could not get hold of you. Unfortunately, you did not provide us with your account details so that we can go through your DStv financial account.
Kindly send us your ID number and a brief message to ***.
Regards
Kagiso
We tried to contact you on *** but we could not get hold of you. Unfortunately, you did not provide us with your account details so that we can go through your DStv financial account.
Kindly send us your ID number and a brief message to ***.
Regards
Kagiso
Best regards,