Multichoice consultants' terrible services and incorrect disconnection.

I am disappointed at DSTV, i have been a loyal DSTV customer for over 4 years now and I have never experienced such bad customer services then I have received today. I have been passed on from one consultant to another only to find out that DSTV had miscommunicated with me regarding my payment. On the 23rd of November I upgraded my DSTV package and immediately contacted the multichoice help line and the advised that my pro Rata fee will be added to my next bill. Today as I switched my TV on I realised that my account was suspended due to an outstanding fee. My debit order only goes off on the 5th and now I am sitting without a DSTV connection and will be forced to pay a reconnection fee which I am told I have to since I did not pay my bill on time. Each consultant whom I have spoken to today have told me that it is an issue on DSTV's side and they will reconnect my package before 17H00pm today. One of the consultants I had to deal with was Anele Msomi who has assured me that my package was incorrectly suspended and will be sorted within an Hours time. The next consultant who i had been in contact with had mentioned it will be reconnected in the evening. Finally i got through again to a consultant who mentioned that she is about to knock off and will not be able to assist me. I am honestly disappointed with the service i received today especially with regards to paying a reconnection fee for their mistakes as my account was disconnected One day before my debit order goes off!