Multichoice consultants are helpless, useless and rude!!!

I don’t know where to even start, Multichoice has the bad customer service ever, I called in on 26 august to downgrade my package because we don’t have electricity so it wouldn’t almost useless for me to pay Dstv whilst I’m not having electricity, I was put on hold for 6 minutes just to downgrade that time I’m using my airtime. On the 27 august when I called to ask how much is my new package I was shocked to fine out that they didn’t downgrade my package, mind you I’m still using my airtime, then yesterday I called to ask exactly what is happening finally the lady was very helpful and did everything for me even told me the amount I needed to pay to be reconnected again, Today in the morning I pay R400 with the hope that I’ll start viewing, guess what I was not connected, I called again 🤦🏽♀️My airtime😞 I spoke to a very rude Indian guy I didn’t even take his name he kept me on hold for 17 minutes just to connect me, eventually my airtime was finished,I bought airtime again,I think this time I’ve spent over R120 airtime just to downgrade and get reconnected. I called spoke to Thokozani Sithole who was worse, he wasn’t helpful made me hold for 21 minutes even after telling him everything, Multichoice consultants are very useless and helpless!! I’m annoyed because with all this airtime I could have even paid for a better package! I’m extremely disappointed I want to take my time and thank the last consultant i spoke to Lusanda who eventually escalated this matter to her supervisor Darryl Bailey who finally reconnected my viewing within 5minutes Thanks. I wish they can just add a few channels for me to compensate me for my airtime money.