Multichoice conning people!!!!!This need to stop.

Hello Peter, i reside in Durban, Early November 2021 i agreed on a 24 months price-lock deal of decoder ultra including installation. Our agreement was they going to deliver my decoder on my work address "As my previous price lock decode explore deal" only to find that "I receive a call from some installer, telling me they got my decoder & i told them that am not comfortable with the whole thing because that wasn't an agreement i had with Multichoice, prior that i receive a sms stating that there is another an account active on my name from Multichoice, I presume they activate without my consent'' There are emails agreeing on my cancellation. i have went twice on their Durban branch but i wasn't assisted on my quires, there's also an email agreement that state that there shouldn't be any debit order but yet again there are debiting on my account. according to Multichoice am owing them more than R2000.00, their service been stopped. I HAVE NEVER EVEN SEE THAT DECODER THAT AM BEING CHARGE WITH---I HAVE BEEN PATIENT WITH THEM BUT AM TIRED NOW.