Multichoice complicates common sense !

DSTV is forever degenerating into rock bottom. On 18 December 2024, they did not show the Sky Sports News at the scheduled time of 12h00. I then tried to find out what could possibly be the reason, only to find that the program is rescheduled for 13h00. Came 13 hours, there was something else completely.

I then picked up my phone and made to contact with Multichoice to enquire about the anomaly. The lady that I got on the line seem to think that Multichoice is a charity service offered to subscribers and that she can talk to me as she pleases. She is almost shocked with awe why a subscriber can make an enquiry that I was making. While tendering an apology would have been in order, she goes on a tangent to let me know about things that I did not enquire about. You see programs are not cast in stone and what a powerful medium would Multichoice have at their disposal than to do a writeup line to say Sky Sports News will be shown later than the scheduled time. They do not do that because they do think that they are after all a monopoly.

Common sense often escapes even those that can resolve issues even long before they manifest themselves. Channels are scheduled for a reason and once you temper with them, please let subscribers know in advance and what better way, to do it on a digital medium. As for the employee lady, my message to you is that you can never successfully explain away lack of professionalism.

In conclusion, Multichoice is notorious for sweeping their shortfalls under the carpet by making undertakings to investigate and that would be the very last you hear from them.