Multichoice Complaint

I have contacted Multichoice about 2 or 3 weeks ago via the Whatsapp number to have my package downgraded with no success. I than contacted them from my work landline number and spoke to a gentleman who advised that I am on price lock and should contact them directly to have my package downgraded. He supp**** a contact number and Ussd number which were not working. I than contacted multichoice again after 2 days another lady told me that price lock have no direct contact details however she will escalate the matter on my behalf and she promised that someone from price lock will call me before my next payment date.

At this point I am so so frustrated and unhappy because I am being send from pillar to post with no assistance. No one called me than boom on the 27 June they disconnected my service. I made it clear to the conultant that we are all affected by the covid 19 pandemic and I cannot afford to pay the premium package. This morning on the whatsapp platform I tried to get my amount to pay than i received a message stating I have a quote pending.

I need someone to attend to this as a matter of urgency. Please fix this mess.